Shipping

We ship worldwide to countries that our local post office can deliver, which is over 220 countries.

Method

For worldwide customers, we use Registered Airmail that includes limited tracking so it is safer than regular Airmail. For Singapore customers, we use Registered Local Mail, which also includes tracking.

We will e-mail you the tracking number after we ship your order. You can use it to track your package at our local post office website. Please note that the tracking details will only be available after at least 24 hours.

Cost

Our shipping cost is calculated based on package weight according to our local post office rates. We basically charge you what our local post office charges us, plus only a small cost for packing materials.

You can check the shipping cost before checkout. Just add products to cart, go to the Shopping Cart page and select "Check Shipping Cost". Then select your Country/Region and enter your Post Code (if needed) and click on the "Get Shipping Cost" button.

Delivery Time

We ship our products within 2 working days after payment is confirmed. However, actual delivery time is beyond our control and varies with countries. Below are estimated delivery times for major destinations, shown in working days, not including weekends and public holidays:

United States, Canada:

United Kingdom, Netherlands:   

France, Germany:

Australia, New Zealand:

China, India, Vietnam:

Japan, Hong Kong:

Taiwan, Malaysia, Thailand:

South America, Africa:

Other destinations in Europe:

Other destinations in Asia:

Singapore (Registered Mail):

14 - 20 days

12 - 18 days

14 - 20 days

12 - 18 days

14 - 20 days

10 - 16 days

12 - 18 days

16 - 24 days

14 - 24 days

12 - 22 days

  3 -   5 days


Please note that delivery could be delayed because of, but not limited to, weather conditions, customs clearance, local security check or during busy year-end holiday seasons.

Customs Duties

You may need to pay local customs duties, import taxes or anything similar when your order is delivered to you. If any, these are duty fees paid to your local post offices or government.

We mark packages with the product value as paid by customers, this is in legal accordance with postal regulations.

Payment

For worldwide customers, we accept major credit and debit cards through PayPal. We use PayPal as our secure payment gateway. Our shop does not store your credit card information.

You do not need a PayPal account to buy from us. You just need to have your credit card details on hand. You will only enter your payment details at PayPal secure website. If you already have a PayPal account, you can log in and use your credit card on file or use your available PayPal funds.

For Singapore customers, we also accept local Bank Transfer in addition to PayPal. As our shop only uses US currency, we will need to convert the purchase amount to Singapore Dollars manually. We will send you a separate e-mail with SGD and our bank details for transfer.

Please contact us if you have any questions regarding shipping and payment.