● All our prices are in US Dollars. You will be paying in USD with your credit or debit card through PayPal. Payment is processed immediately.
● In the case of local Bank Transfer, we will convert USD to Singapore Dollars using the latest exchange rate. A separate e-mail will be sent to you. Payment is required within 2 days.
● Order will be shipped within 2 working days from the date of confirmed payment. If there are any issues, shipping will be delayed until problems are solved.
● Order made on Fridays, weekends or Singapore public holidays can only be shipped on the next working day at the earliest. Our local time is UTC+8.
● Cancellation of order is not possible after products have been shipped. Order can only be cancelled before packing, usually within 12 hours after payment.
● Actual delivery time varies with countries and could be delayed because of, but not limited to, weather conditions, customs clearance, local security check or during busy holiday seasons.
● Once the package is in transit, we have no control over it. For this reason, we cannot be held responsible for delivery delays and other issues in postal services.
● You may need to pay local customs duties, import taxes or anything similar when your order is delivered to you. If any, these are duty fees paid to your local post office or government.
● We mark packages with the product value as paid by customers, this is in legal accordance with postal regulations. Commercial packages cannot be marked as gift.
● Our handmade products are generally non-exchangeable nor returnable once sold and shipped, due to being one of a kind and in very limited quantities.
● If a return is necessary or agreed upon, we can only refund the product value. We are unable to refund any shipping cost that was paid to the post office.
● You are first required to ship the products back at your own expense. Refund will be processed once we receive the returned products unused and in saleable condition.
● PayPal has a refund period of 60 days from the date of payment. After this window, if we refund you, it will be considered as a payment and you may incur PayPal fees as a money receiver. This is a PayPal policy we cannot control.
● Please contact us
if you have any pre-sale or after-sale questions.