Frequently Asked Questions
General
Where is the location of your shop?
Our business is located in Singapore. Our time zone is UTC+8.
What is the currency you use for selling?
Our prices are either in Singapore Dollars (SGD) or US Dollars (USD). You will be paying in SGD if you are from Singapore and USD if you are from anywhere else.
How do I contact you for enquiry or feedback?
You can get in touch with us by sending an email at the Contact page. We usually reply within 48 hours.
Product
When do you start making bags?
We started designing and making our own bags and pouches since 2010. We have since created other items such as brooches, bracelets and coasters, with more to come.
Are your designs original?
Yes, we design our bags from scratch by mixing and matching different types of printed cloths and materials.
Where do you get your materials from?
We source our cloths and materials from various countries such as United States, Japan, South Korea, Hong Kong and Singapore.
How do I maintain a handmade bag?
We design our bags for normal daily use. You would take care of it like any normal bags, for example, do not overload a bag with heavy items. We also recommend dry cleaning if possible.
Account
Can I purchase without a shop account?
Yes, you can checkout as a guest without registering an account.
What should I do if I forget my password?
Your password is encrypted in the database. If you forget your password, you will need to create a new one via the password reset form at the Lost Password page.
Does your shop store my credit card data?
No, we do not store any financial data on our website. The card data you chose to save in your account are stored securely on our payment processor servers, until you delete it.
Technical
Which browsers does your shop support?
Our shop is compatible with all modern browsers. However, we do not support Windows XP with Internet Explorer.
What can I do if I encounter error while shopping?
You can clear your browser cache and reload the page if possible. If error persists, please contact us immediately.